Getting to Know Your
Solar System

Understanding Solar


There is little to no maintenance with our PV systems, they are designed to withstand the elements and provide you years of clean power generation.

The solar panels are impact resistant, the racking hurricane rated, and roof attachments flashed. But occasionally your inverters may need some attention. The inverters are power conditioning devices between your solar panels and the grid, they convert DC electricity to AC. They report to the IQ Envoy which uploads to Enlighten for you to view your system online.

Getting to Know Your Solar System

Solar Interconnection


Your solar interconnects to the utility grid by your power meter/breaker panel with 2 – 3 boxes that contain the distribution equipment and IQ Envoy.

Solar Interconnection

Smaller systems will look similar to this ( 8 – 17 kW );

Solar Interconnection

Larger systems will look similar to this ( 18 kW & Up );

Inside The Utility Disconnect


The Utility Disconnect is fused to help prevent any power surges or voltage rises from Grid. A Licensed Electrician can test the fuses using a voltage pen available at Home Depot, Lowes, or Amazon.

When we test the fuses, 1. The disconnect is on. 2. We touch the voltage pen to the 4 ends of the fuses. 3. The pen should light up @ each end.
If the pen doesn’t light at an end, the fuse is bad and needs replacing.

Inside The Utility Disconnect

Inside The Combiner Panel


The Inverters are protected using breakers, these breakers should be seated firmly in the on position with wiggle towards the On position.

When in doubt turn off firmly and back on.

Inside The Combiner Panel

IQ Envoy


The IQ Envoy, in normal operation will have 3 green lights on.

IQ Envoy

IQ Envoy Lights


Hereis a chart to interpret your Envoy’s behavior.

For more information or support regarding Enphase visit;
community.enphase.com
Or call
(877) 797-4743

IQ Envoy

Service & Support


For manufacture support or questions;

Enphase Inverters = (877) 797-4743

Enphase Support

Fronius Inverters = (219) 734-5500

Fronius Support

SMA Inverters = (877) 697-6283

SMA Support

Service & Support

Frequently Asked Questions


Keep your Wifi network and password the same so your solar system won’t lose web connectivity. Or a service tech can reconfigure the communication for a service charge of $250.


You will need to change the network settings on the Envoy;
Tech Support = (877) 797-4743
https://enphase.com/sites/default/files/downloads/support/IQ-Envoy-Manual-ENUS.pdf
Or a service tech can do it for a service charge of $250.


Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743


Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743


Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743


Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743


Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743


Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743

Service Request


In the unlikely event you require service from us please use the button below to request a service call.

Request Service